Senior Support Specialist - VMWare

Company Description:

Sentia provides real-world IT expertise across a broad spectrum of subject matter enables us to assess, architect, implement and manage high value IT solutions customized for unique business requirements. Sentia is a fast-growing, nationally-recognized,  IT Solution provider located in Richmond Hill with deep skills in architecting, supplying, installing and managing complex IT solutions such as:

  • Data Centre and Virtualization
  • Data Protection
  • Managed Support 
  • Hosted and Cloud
  • Networking and Security

Job Description:

Sentia is currently seeking a Senior Support Specialist - VMware reporting to the Manager, Support Services who would be responsible for implementation or remote support for the following solutions. 

In the team of Network Operations Center of Network Specialists, Support Services Technicians and Technical Specialists, Manager Support Services you will identify gaps in the customer requirements and execute on the recommendations made by Sentia. You will collaborate with highly innovative teams to put designs and solutions into use by our customers of small to large enterprise applications. You will have direct day-to-day contact with the Account Managers and engagement with customers.

We are looking for someone who is hands-on, passionate, demonstrates ownership and is excited about troubleshooting and architecting designs for our clients.  You are up to date with the latest technological trends and updates. You’ll have the trust and responsibility of our team as our Network Operations Center will rely heavily on your build.  If this challenge excites you, let us know! 

We are looking for someone who is hands-on, passionate, demonstrates ownership and is excited about troubleshooting and architecting designs for our clients.  You are up to date with the latest technological trends and updates. You’ll have the trust and responsibility of our team as our Network Operations Center will rely heavily on your build.  If this challenge excites you, let us know!

Core Responsibilities:

  • Providing an exceptional service and support experience for Customers; following up in a timely manner, root cause analysis, testing remediation, resolving questions, solutioning and implementing technology orders.
  • The primary are of specialty would be virtualization, but support would also extend to other technologies.
  • Supporting internal systems as relate to NOC operations and support
  • Supporting and implementing Sentia hosted cloud solutions as required and scheduled and as pertains to technical expertise
  • Working in conjunction with NOC Manager to develop processes and policies to deliver solutions
  • Follow processes and policies and update documentation and tickets as required

Skills and Competencies:

  • Sound knowledge of VMware vSphere 6.7 or 7.0
  • Must have an in-depth understanding of underlying technologies such as external Storage Systems (SAN/Direct Attached) and Networking required to be part of the VMware infrastructure
  • Conduct reviews and make recommendations on customers’ environments with the aim of improving on existing VMware infrastructure or transitioning physical workloads to a VMware virtual environment.
  • Conduct routine maintenance on customers’ environments by proactively planning for VMware upgrades and patching and updating underlying components such as drivers, firmware etc.
  • Create and maintain documentation for VMware infrastructure
  • Must display initiative and leadership qualities especially customer-oriented focus
  • Possess the ability to manage your time effectively and work in high stress environments

Qualifications:

  • Degree in Computer Science or equivalent plus related certifications
  • 6+ Years of experience managing and implementing solutions around virtualization platforms, primarily VMware. Hyper-V experience would be considered an asset
  • VMware Certifications such as VCP or VCAP

Perks:

  • Heath and Dental Benefits
  • In-office gym for employees
  • Phone Reimbursement Plan
  • Flexible Work Hours
  • Start your morning off with coffee or tea along with breakfast and snacks
  • Quarterly team events
  • On-Site Parking

Submission Requirements:

To apply, please send an email to recruitment@sentia.ca with the Job Title in the subject heading along with your name.

Following the advice of Canadian health authorities, to mitigate the risk of the potential spread of COVID-19 and support social distancing, all recruiting activities such as interviews will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays during the recruiting process due to the current situation. 

We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants, however, only those selected for an interview will be contacted. 

Sentia is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know.