Customer Terms and Conditions

Sentia TERMS AND CONDITIONS (Updated: January 24th, 2019)

Credit - Unless otherwise agreed in writing and signed by an authorized representative of Sentia  Inc. or its applicable affiliate, these Sales Terms and Conditions (“Sales Terms”), as published on Sentia ’s Web site located at www.sentia.ca at the time of sale, govern all purchases of products and services (“Products”) by the entity set forth in the applicable credit application in which these Sales Terms and Conditions are referenced (“Buyer”) and Sentia  Inc., an Ontario corporation, or its appropriate Canadian affiliate(s) (individually and collectively, “Sentia ”).   Sentia will specify Buyer’s payment terms, if any, when Buyer establishes its account.  Buyer’s credit line and payment terms are subject to change from time to time.  Sentia has the right to modify, increase, decrease or terminate Buyer’s credit privileges and terms at any time without prior notice to Buyer. Buyer certifies that the information it furnishes to induce Sentia to extend credit and sell Products to Buyer, including, without limitation, any financial statements, is true and correct and understands that Sentia intends to rely upon such information as correct.

Orders - Additional terms and conditions may apply to the purchase of certain Products (e.g., cloud services, professional services, etc.). Buyer’s orders are offers to purchase Products subject to these Sales Terms.  All orders are subject to Sentia ’s acceptance.  Sentia may decline or cancel any order for any reason at any time. Sentia ’s acceptance of Buyer’s order is limited to these Sales Terms without any modification, or exception. Additional terms and conditions on any Buyer document (e.g., order) will have no effect (i.e., will not change or add to these Sales Terms whether Sentia specifically objects to those terms and conditions). Buyer, on behalf of itself and the customer for whom the Product is purchased, consents to the transfer of Buyer’s and customer’s email addresses, when such transfer is required to complete a transaction. Buyer will protect the confidentiality of its account number(s) and password(s) and not transfer them to any third party. Buyer may only place orders via any Sentia -approved ordering method. Sentia has no obligation to confirm the validity of any order placed or the authority of the person placing an order. Buyer is responsible for monitoring its orders on a daily basis and bears all risk of unauthorized purchases by third parties using Buyer’s account number(s) or password(s). Buyer represents that all of Buyer’s employees and agents placing orders on behalf of Buyer are duly authorized to commit Buyer. All accepted orders are binding. Buyer may not cancel or amend any accepted purchase order without Sentia ’s written consent, except in the event of a material default by Sentia with respect to such purchase order which has not been cured by Sentia within a reasonable period of time (not less than ten (10) days) following receipt of written notice from Buyer of such default.  Any cancellation by Buyer permitted hereunder shall be in writing and shall specify in reasonable detail the nature of the default.  Orders for non-standard Products including Products configured to Buyer’s specifications are non-cancelable and non-returnable. All orders under $1,750.00 will be assessed a $7.50 minimum order fee.

Price - Buyer shall purchase Products in accordance with prices, as determined by Sentia that are prevailing at the time of shipment.  Quoted prices are subject to change without notice and, unless specifically included in a quote or invoice, do not include any taxes, handling, shipping, transportation, duties or other charges or fees. Buyer is responsible for all applicable fees and all federal, state, provincial, municipal, and other government taxes on the sale and delivery of Products. Exemption certificates, valid in the place of delivery, must be presented to Sentia prior to shipment if they are to be honored. Sentia ’s acceptance of Buyer’s order occurs at time of shipment, except for non-standard Products. Prices for backordered Products are not guaranteed.

Payment - Buyer agrees to pay all charges according to the payment terms established in each invoice for Products it acquires from Sentia.  Buyer waives any right it may have at law, in equity, under contract or otherwise to set-off or exercise any similar remedy against Sentia in whole or in part, any sum that Sentia or any of its affiliates may owe Buyer. Sentia may apply payments to any of Buyer’s accounts. In the event Buyer defaults on any payment to Sentia, Sentia may reschedule, suspend, or cancel any outstanding delivery or order and declare the entire outstanding balances under all invoices immediately due and payable.  Buyer agrees to pay interest in the amount of 1.5% per month, or the highest rate permitted by law, whichever is less, on any payment past due, pursuant to the terms set forth on each invoice until collected.  Buyer shall pay to Sentia all costs and expenses, including, without limitation, reasonable attorney’s fees and the fees of any collection agency and court costs, incurred by Sentia in exercising any of its rights or remedies hereunder or enforcing any of the terms, conditions or provisions of these Sales Terms.  Except as otherwise provided under applicable law, any credits provided by Sentia will automatically expire if not used within 12 months.

Transportation - Risk of loss or damage to Products shall pass upon Sentia ’s surrender of the Products to the transportation provider.    Buyer assigns all rights in the receivables resulting from Buyer’s sales to its customers until Sentia receives full payment of amounts owed to Sentia. Transportation charges will be on a “prepay and add” basis, unless otherwise agreed in writing by an authorized signatory of Sentia.  Sentia is not responsible for spotting, switching, demurrage or other transportation charges unless agreed in writing.  Sentia is not liable for any delays in delivery or for partial or early deliveries. Transportation charges will be in accordance with Sentia ’s shipping policy at the time of shipment. If Buyer directs Sentia to bill transportation to a third-party account number or to ship “freight collect”, Buyer is responsible for all transportation and accessorial charges associated with the order and is responsible for product loss and damage in transit claims with the transportation provider. Sentia is not liable for any Buyer requirements not stated in these Sales Terms. Buyer or the consignee receiving delivery must accept deliveries and must inspect the Products and secure written acknowledgement from the transportation provider for any shortages, loss, damage or nonconformance. Buyer must notify Sentia in writing within three (3) days of receipt of any delivery of any shortages, defects or non-conforming Products. In the event Buyer fails to notify Sentia with such three (3) day period of any shortages, defects or non-conforming Products, the Products shall be deemed accepted.

Returns - Buyer may only return Products as permitted in these Sales Terms.  Products otherwise shall be non-returnable, and the prices shall be non-refundable.  Buyer may only return erroneously shipped Products or Products that were damaged prior to shipment.  Products damaged after shipment may not be returned.  In order to be eligible to receive credit for returned Products, Buyer must adhere to Sentia’s then current returns processing guidelines.  Buyer must obtain a valid return authorization number (“RMA”) from Sentia for all returns prior to returning any Product. Sentia has no obligation to issue RMAs. Buyer is responsible for ensuring that the RMA is clearly visible on the address label of the Product packaging and for complying with all other Sentia requirements provided to Buyer when the RMA is issued. Unless otherwise agreed in writing by Sentia, all Product returns from Buyer are DDP (Incoterms 2010) Sentia ’s designated facility, and title and risk of loss shall transfer to Sentia upon receipt and acceptance of returned Products at Sentia ’s facility.  If Buyer desires to return any Products, Buyer must initiate a new order for the replacement Products. 

Sentia may refuse delivery of any package without a valid, clearly visible RMA. All Products erroneously shipped by Sentia must be returned with the original packaging intact (including manufacturer’s shrink wrap) and otherwise in unused, resalable condition.  Credit, if any, will be provided for Product returned in accordance with Sentia ’s return policies at the time the RMA was issued, provided Buyer is not in breach of any of these Sales Terms. If Buyer returns any Products without Sentia ’s authorization or does not comply with Sentia ’s return requirements, those Products may be subject to return to the shipping location and, if refused, Sentia may consider the Products abandoned and dispose of them, without crediting Buyer’s account. Sentia reserves the right to charge a restocking fee for handling any Product that is erroneously returned.  Sentia ’s sole liability for any returned Products will be acceptance of their return and issuance of credits pursuant to Sentia ’s then current returns processing guidelines.

 Recycling Fees - Buyer shall bear all applicable recycling fees including all electronic waste recycling fees to be remitted by Sentia under any provincial electronic waste recycling program. If Buyer desires to remit applicable electronic waste recycling fees directly to any provincial electronic waste recycling program on Sentia ’s behalf, Buyer is responsible for providing Sentia with confirmation of its registration status and, if applicable, entering into the online agreement with the provincial electronic waste recycling program and Sentia prior to shipment.      

 Warranties / Indemnities - Buyer acknowledges that Sentia is not the manufacturer of the Products.  Product warranties, if any, are provided by the manufacturer or publisher (“Vendor”) of the Products. SENTIA EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES AND COVENANTS, EITHER EXPRESS, IMPLIED, OR STATUTORY WITH RESPECT TO ANY PRODUCT, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. ALL INFORMATION IS PROVIDED TO BUYER “AS IS.” To the extent authorized, Sentia will pass through to Buyer any transferable Product warranties, indemnities, and remedies provided to Sentia by the Vendor, if any, including any warranties and indemnities for intellectual property infringement. Buyer’s, its affiliates’, and their respective customers’ sole and exclusive remedy relating to the Products shall be the remedy, if any, afforded by the applicable Vendor of such Products to such parties.  

 SENTIA  IS NOT RESPONSIBLE FOR AND HAS NO DUTY TO DEFEND, INDEMNIFY, OR HOLD HARMLESS BUYER, ITS AFFILIATES, THEIR CUSTOMERS, OR ANY OTHER PARTY, FROM OR AGAINST ANY CLAIMS, DEMANDS, OR CAUSES OF ACTION, INCLUDING ANY DAMAGES, COSTS OR EXPENSES INCURRED BY SUCH PARTIES, ARISING FROM OR RELATING TO THE ACTUAL OR ALLEGED PRODUCT LIABILITY, BREACH OF SECURITY, LOSS OF DATA, OR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS RELATED (DIRECTLY OR INDIRECTLY) TO THE MANUFACTURE, SALE, OR USE OF THE PRODUCTS. Buyer warrants that it has all necessary legal rights to all intellectual property it provides to Sentia. BUYER WILL INDEMNIFY, DEFEND AND HOLD HARMLESS SENTIA , ITS AFFILIATES, AND ITS VENDORS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY LIABILITIES, LOSSES, DAMAGES, COSTS OR EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEYS’ FEES AND DISBURSEMENTS) ARISING OR RESULTING FROM CLAIMS, DEMANDS, ACTIONS OR PROCEEDINGS OF ANY KIND ARISING FROM OR RELATING TO: (i) BUYER’S USE, MARKETING, DISTRIBUTION OR SALE OF PRODUCTS IN A MANNER OTHER THAN AS SPECIFIED IN PRODUCT/SERVICE DESCRIPTIONS OR SPECIFICATIONS; (ii) SENTIA ’S OR ITS VENDOR’S COMPLIANCE WITH DESIGNS, SPECIFICATIONS, OR INSTRUCTIONS PROVIDED BY BUYER; (iii) BUYER’S BREACH OF THESE SALES TERMS OR ACTS OR OMISSIONS OF BUYER, ITS AFFILIATES, ITS AGENTS, OR THEIR RESPECTIVE EMPLOYEES, OFFICERS OR DIRECTORS; OR (iv) VIOLATION OR ALLEGED VIOLATION OF ANY APPLICABLE LAWS OR REGULATIONS BY BUYER OR ITS AFFILIATES.

Limitation of Liability. Sentia will have no liability for: (i) failure to allocate or reserve any Product for Buyer; (ii) failure to deliver Products within a specified time period; (iii) availability and/or delays in delivery of Products, (iv) discontinuation of Products, product lines, or any part thereof; or (v) cancellation of any orders. THE ONLY LIABILITY SENTIA WILL HAVE WITH RESPECT TO ANY DAMAGED, DEFECTIVE, AND/OR ERRONEOUSLY SHIPPED PRODUCTS WILL BE THE RETURN RIGHTS DESCRIBED HEREIN. BUYER AGREES THAT SENTIA ’S LIABILITY FOR DAMAGES ARISING UNDER THESE SALES TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL BE LIMITED TO ACTUAL, PROVEN, DIRECT DAMAGES AND WILL NOT EXCEED THE NET AMOUNT PAID TO SENTIA BY BUYER FOR THAT PRODUCT OR SERVICE WHICH IS THE SUBJECT OF THE CLAIM.  TO THE FULLEST EXTENT PERMITTED BY LAW, BUYER WAIVES ANY CLAIMS, DEMANDS, CAUSES OF ACTION, OR RECOVERIES FOR INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING UNDER THIS AGREEMENT OR OTHERWISE WITH RESPECT TO THE SALE OF THE PRODUCTS OR SERVICES, FAILURE TO PERFORM IN ACCORDANCE WITH THE SALES TERMS, OR ANY PRODUCTS OR INFORMATION, INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR PROFITS, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INJURY TO PERSONS OR PROPERTY, BUSINESS INTERRUPTION OR DAMAGE TO BUSINESS REPUTATION OR LOSS OF GOODWILL, LOSS OF DATA, OR SECURITY BREACH, REGARDLESS OF THE THEORY UPON WHICH ANY CLAIM MAY BE BASED, AND EVEN IF SENTIA  HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING ANY TORT OR STATUTORY CAUSES OF ACTION.  BUYER EXPRESSLY WAIVES ALL CLAIMS FOR THOSE DAMAGES.  THIS PROVISION SHALL SURVIVE ANY TERMINATION OF THESE SALES TERMS.  THE OBLIGATIONS OF SENTIA INC. AND ANY AFFILIATE THEREOF, IF ANY, HEREUNDER ARE THE SEVERAL OBLIGATIONS OF EACH SUCH ENTITY, AND NOTHING HEREIN SHALL BE DEEMED TO CREATE ANY JOINT AND SEVERAL LIABILITY BETWEEN OR AMONG SENTIA AND/OR ANY OF ITS AFFILIATES.  

Force Majeure. Sentia  shall not be responsible for delays in deliveries or failure to perform due to events of force majeure, including, but not limited to, fire, flood, tornado, earthquake, war, riot, insurrection, strike, lockout, slowdown, epidemic, quarantine restriction, delay in transportation, labor shortage or strikes, materials or manufacturing facility shortage, accidents, boycott, embargo or any act or regulation of government or governmental authority and other contingencies beyond Sentia ’s control resulting in impossibility or delay of performance of Sentia .

Compliance - Buyer agrees to abide by all laws and regulations applicable to its performance of its obligations under these Sales Terms. Neither party has made, and will not make, any direct or indirect payment, offer to pay, or authorization to pay, any money, gift, promise to give, or authorization of the giving, of anything of value to any government official, or the immediate family of any such official, for the purpose of influencing an act or decision of the government or such individual in order to assist, directly or indirectly, Buyer or Sentia  in obtaining or retaining business, or securing an improper advantage. If Buyer delivers the Products to its customer who may use the Products outside Canada, Buyer will advise its customer that the Products are controlled for export pursuant to applicable export control laws and that the Products may require authorization prior to export from Canada or re-export.

 Restrictions - Buyer agrees to at all times adhere to Sentia ’s and any applicable Vendor’s current Product Restrictions and Obligations Policy.  Buyer may not alter or modify the Products in any way or combine the Products with any other product or material not authorized by Sentia and the applicable Vendor. Products may have additional restrictions on their distribution or use. Buyer is solely responsible for ensuring its adherence to any and all such restrictions. 

 Relationship - Buyer and Sentia are independent contractors. Nothing stated in these Sales Terms will be construed as creating the relationship of employer/employee, franchisor/franchisee, partners or principal/agent between the parties. Neither party will make any warranty, guarantee or representation, whether written or oral, on the other party’s behalf.

 Governing Law - These Sales Terms (and any agreement into which they are incorporated) shall be construed, interpreted and enforced under and in accordance with the laws of the Province of Ontario, excluding its conflicts or choice of law rule or principles which might refer to the law of another jurisdiction. Purchaser agrees to exercise any right or remedy in connection with these Sales Terms exclusively in, and hereby submits to the jurisdiction of the courts located in the Town of Richmond Hill, Province of Ontario, Canada. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Sales Terms.

 Notices - All notices, requests, demands, and other communications must be in writing and may be given by: (i) personal delivery; (ii) registered or certified mail, return receipt requested; or (iii) nationally recognized courier services to the party at its official corporate address. Notices to Sentia must be sent to: Sentia Inc., 120 East Beaver Creek Suite 102, Richmond Hill, ON L4B 4V1 Attention: Legal Department.

 Publicity - Except for any announcement intended solely for internal distribution by either party or any disclosure required by legal, accounting, or regulatory requirements, all media releases, public announcements, or public disclosures by either party or its employees or agents relating to these Sales Terms, the relationship between Sentia  and Buyer, or including the marks of the other party or any affiliate of that party, must be approved in writing by the other party prior to release.