Company Description:
Sentia provides real-world IT expertise across a broad spectrum of IT subject matter. Our real-world experience enables us to assess, architect, implement and manage many high value IT solutions customized for organizations unique business requirements. Sentia is a fast-growing, nationally recognized, IT Solution provider located in Richmond Hill. Sentia possesses deep skill in IT design & architecture, implementation, migration, IT-consulting as well as managed services. Some of our complex IT solutions include:
- Networking & Security
- Cyber Security
- Advanced Virtualization
- Backup & Data Protection
- Public Cloud & Microsoft
- Professional & Managed Services
Job Description:
**Please note: This role is fully remote and the individual must be located in Windsor or the surrounding area.**
Sentia is currently seeking a dedicated Network Operations Center (NOC) Technician, reporting to the Head of Technical Services. The successful candidate will be responsible for monitoring and maintaining the network infrastructure of our clients to ensure optimal performance and availability. This role involves troubleshooting network issues, performing routine maintenance, and handling technical support requests.
This role requires a broad range of basic technical skills, with a focus on Windows Servers, Active Directory, vSphere, Veeam, Microsoft 365 (M365), IQMS, Crystal Reporting and Azure.
In return, we offer extensive hands-on experience, competitive wages, learning development opportunities, and the ability to work with a dynamic, supportive, and motivated team. We value hard work, dedication, and a results-driven attitude, and we are looking for someone who shares these values.
Core Responsibilities:
- Technical Support:
- Provide technical support to clients via phone, email, remote tools, and on-site from time-to-time.
- Assist customers IQMS reporting.
- Troubleshoot and resolve issues related to Windows Servers, Active Directory, vSphere, Veeam, M365, and Azure.
- Escalate complex issues to higher-level support or specialized teams as needed.
- Perform maintenance activities, including system upgrades, patches, and security configurations for client networks.
- Document and track support requests using the ticketing system, ensuring all interactions are logged and updated accurately.
- Be available for after-hours (including weekends) support to perform maintenance activities as scheduled
- Be part of an on-call roster for after-hours support
- Perform routine maintenance and monitoring of client systems to ensure optimal performance.
- Assist with the deployment and configuration of new hardware and software as required.
- Assist customers with IQMS support.
- Generate reports using Crystal Reports for clients.
- Customer Service:
- Provide clear and concise communication regarding issue status and resolution steps
- Educate clients on best practices and preventative measures to avoid future issues
- Collaboration:
- Work closely with other team members and departments to resolve issues and improve processes
- Stay up to date with emerging technologies and industry trends
Qualifications and Experience:
- Degree in Computer Science, Information Technology or equivalent.
- 2-5 years of experience in a technical support or helpdesk role, preferably within an MSP environment
- Experience with IQMS is a requirement.
- Proficiency in Crystal Reports is a requirement.
- Technical Skills
- Knowledge and experience with Windows Server operating systems
- Experience with Active Directory administration and troubleshooting
- Familiarity with the administration of virtualization technologies, particularly vSphere
- Understanding of backup and disaster recovery solutions, specifically Veeam
- Proficiency with Microsoft 365 administration and support
- Exposure to and experience with Azure cloud services and administration
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills, with a proven ability to interact effectively and professionally with clients.
- Ability to manage multiple tasks and priorities effectively.
- Ability to perform other assigned duties as required to support Sentia and its customers.
- Ability to travel and have a valid passport.
- Located in the Windsor-Essex County area.
Perks:
- Competitive wage
- Hands-on learning opportunities in IT sales environment
- Ongoing training and learning development opportunities
- Collaborative and inclusive work environment that values innovation and teamwork.
- In-office gym for employees
- Flexible Work Hours
- Start your morning off with office-provided coffee or tea along with snacks
- Team events
- On-Site Parking
We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants, however, only those selected for an interview will be contacted.
Sentia is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know.